All of our faucets are warranted to be free of manufacturing defects for a period of 5 years from date of purchase when installed by a licenced plumber. This warranty does not cover labor charges when repair or replacement is needed. Our reproduction tubs and china sinks are warranted for 1 year from the date of purchase when installed by a licensed plumber. The warranty does not cover labor charges when repair or replacement is needed.
We ship most in-stock items the day after we receive your order! We ship by UPS and by Freight. For new tub purchases : Tubs are shipped via a freight company. Cast Iron Clawfoot tubs weigh approximately 275 to 375 lbs. You will need to have approx. 3-4 people unload the tub from the freight truck (Acrylic Tubs weigh approximately 100 to 250 lbs.). We will request that the freight company give 24 hours notice to arrange delivery with you. Please ask our representative regarding Lift Gate options. Some of our larger sinks are shipped via freight. See guidelines above for instructions for delivery.
All returns have a money back guarantee or replaced with a different product within the first 30 days (excluding tubs and special order items) of receiving your merchandise, less shipping charges. Returns must be repacked in their original packaging and free of damages for a refund. If products are damaged, no refund can be issued and the product will be returned to the customer. For items returned after the 30 days upon approval, a 25% restocking fee will be charged. There is 25% restocking fee for all Special Order Items returned. Please call 209-754-1218 for a return authorization number prior to returning products for a refund. Items will only be accepted with a return authorization number.
Missing or Damaged Items Policy
Please check your order as soon as you receive your package. If items are missing or damaged, please call us immediately. After 72 hours of receipt, items missing from order will be considered lost by customer, items damaged and not noted on the shipping receipt or not refused a claim can not be filed with carrier.
We accept Visa, Mastercard and Discover Cards. Checks and Money Orders are also accepted, but your order will not ship until the payment has cleared our bank. No COD's accepted.
Care for your new items
Supercoated items should be wiped gently with a soft cloth after each us. Plumber’s putty should not be used for installation. Use of plumber’s putty, detergents or abrasive cleaners will void the warranty of the finish. Care should be used when cleaning porcelain or china products. Abrasive cleaners should be avoided as this will wear down the porcelain or china.
Our Commitment to Privacy
What Information Do We Collect?
When you visit our Web site you may provide us with information: personal information you knowingly choose to disclose that is collected on an individual basis.
1. Personal Information You Choose to Provide
Credit Card Information
If you choose to purchase products, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
Credit card number
Home and business phone number
Other personal information (i.e. mother’s maiden name)
If you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
How Do We Protect Your Information?
Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
Do We Disclose Information to Outside Parties?
We do not provide aggregate information about our customers, sales, Web site traffic patterns or related Web site information to our affiliates or third parties.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.